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Storage Engineer Need Based in Allentown, PA

Operational Residency for Isilon service offerings
Project Overview
This Service Brief details the Operational Residency for Isilon® service offering. This service offering
provides the Customer with an Isilon Operational Senior Implementation Specialist (Senior IS) resident
who is responsible for the Isilon configuration and operations management, along with daily storage
management tasks in a Customer’s complex environment. The typical environment for these residents
contains multiple EMC Isilon clusters, EMC software, and other infrastructure products. This service
provides ongoing improvement of processes, and applies best practices for the Customer’s
environment, as defined by EMC standards.
Project Scope
Consultant shall work closely with Customer’s staff to perform the services specified below (“Services”):
 Shares ownership of operational responsibility for Isilon provisioning and availability at the
Customer site(s) with the Customer Storage Manager.
 Performs daily administration activities for the Isilon clusters.
 Provisions Isilon storage, based on standard procedures detailed in the Operational Run Book,
and meets Customer agreed-upon standards.
 Performs configuration, layout, and performance tuning of Isilon infrastructure.
 Performs necessary Isilon clusters support in accordance with EMC and Customer’s change
management policies.
 Provides analysis of the Isilon environment and best practice knowledge transfer.
 Recommends changes to procedures that result in operational optimization of Isilon
environment.
 Provide Status Reports summarizing environment and recommendations.
 Assist Customer with data migrations from Non-Isilon platforms.
 Training Customer staff to architect, administer and support Isilon environment.

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